Brooklyn CREW

ABOUT VITAL

Our mission at VITAL is to create places that people love. While our gyms focus on bouldering, we also offer programs such as yoga, aerial, cycle, and fitness. VITAL gyms are open to members 24/7. We’re open to the public during the day, but only members can unlock the door at night. The sense of trust and ownership this inspires is part of what makes the VITAL community special.

We are optimists at heart, which means that we believe in our customers and in our team.

WE BELIEVE IN OUR CUSTOMERS. We build and operate our gyms to such a high standard because everyone deserves to be a part of something wonderful. The relationships people form at VITAL enrich life and lead to new adventures. By living out our belief in our customers they, in turn, believe in one another. This reciprocal goodwill makes VITAL more than just a gym, it becomes part of a full and connected life.

WE BELIEVE IN OUR TEAM. We believe that the best team is one that is unified and working hard towards a shared vision. Being part of such a team is challenging, and also rewarding. We support and invest in the people who work here with the goal of bringing up great leaders prepared to take on challenges at work and beyond.

THE POSITION

The Crew staff is responsible for assisting all customer needs. They will work throughout the building to maintain a clean and orderly gym that provides a welcoming environment. While on shift, Crew is expected to display outstanding customer service. The Crew is knowledgeable of all VITAL programs and has a thorough understanding of its offerings. As the first representative of VITAL, Crew answers inquiries, promotes membership signups and connects with members.

JOB RESPONSIBILITIES

  • Greet and assist all customers 

  • Operate Mindbody Online (POS System) for all sales and class check-ins

  • Maintain a thorough understanding of all VITAL rules and operations

  • Be able to explain the basics of bouldering including safety and etiquette

  • Maintain all classrooms and class equipment

  • Provide thorough and engaging tours of the gym’s programs and features

  • Maintain and upkeep of all gym facilities; bathrooms, showers, sauna, laundry, etc

  • Maintain and upkeep of all stockrooms; retail, cafe, and  janitorial

  • Execute seasonal responsibilities such as maintaining rooftop mulch and firepit, watering of plants, etc

  • Develop and maintain professional relationships with members

  • Foster a fun and uplifting community

BENEFITS

  • Starting wage $19/hr

  • PTO, up to 16 hours annually

  • Structured wage increases

  • Health insurance programs

  • Internal incentive programs 

  • Mental health program 

  • Employee membership with access to all programs and classes

  • Friends and family memberships (2)

  • Discounts with community partners

  • Discounts at the VITAL pro shop

QUALIFICATIONS

  • Minimum of 6 months of work experience in a similar position (front desk, cashier, reception, etc)

  • A positive and energetic attitude with excellent customer service skills 

  • Ability to work independently and be self-motivated

  • A working understanding of gym programs, e.g. climbing, yoga, aerial, and cycle

  • Knowledge of climbing is an added bonus!


We encourage applicants of all backgrounds to apply. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or disability.