West Harlem & Upper East Side Assistant Manager

ABOUT VITAL

All of our locations are 100% bouldering and often offer other programming such as yoga, cycle, weightlifting and training spaces. VITAL gyms are open to members 24/7. We’re open to the public during the day, but only members can unlock the door at night to use the facility without staff running the show. The sense of trust and ownership this inspires is part of what makes the VITAL community so exceptional.

We are optimists at heart and this manifests itself across all aspects of VITAL—perhaps nowhere more clearly than in the way we treat people. We believe in our team, we believe in our customers, and we believe in our community.

WE BELIEVE IN OUR TEAM. We train, trust, help, support and invest in the people who work here. Our goal is to bring up great leaders prepared to take on challenges at work and beyond. Our goal is to be the best place to work in the industry. This supportive culture means that we are an innovative, challenging, and fun place to work.

WE BELIEVE IN OUR CUSTOMERS. We believe that by trusting our customers we make the world a better place. We build and operate our gyms to such a high standard because everyone deserves to be a part of something wonderful. The relationships people form at VITAL enrich life and lead to new adventures. By living out our belief in our customers they, in turn, believe in one another. This reciprocal goodwill makes VITAL so much more than just a physical place—it makes VITAL one of the things that makes life rich.

WE BELIEVE IN OUR COMMUNITY. We build our gyms in places we love. This makes it a joy to fulfill our responsibility to be an upstanding part of the local community. It is a privilege to have a business that people embrace and we work hard to ensure that VITAL facilities become an indispensable cornerstone of the community.

ABOUT THE JOB

The Assistant Manager of VITAL Upper Manhattan should have a strong passion for climbing and community building. This passion will be an important part of putting together a team that is welcoming to all patrons and potential customers. The Assistant Manager should be familiar with the essential operations of running a climbing gym - hiring, training, and managing a front desk staff, maintaining inventory, staying in communication with customers and staff, and anticipating operational needs. The AM is responsible for inspiring and leading a motivated, professional, and engaged team - all working together to create a vibrant and welcoming community of members. This is a full-time, in-person, position for both VITAL Upper East and VITAL West Harlem.

Your main role as the Assistant Manager is to:

  • Lead - First and foremost your job is to lead. Inspire and motivate your team around a compelling vision and our Core Values.

  • Manage - Collaborate, schedule, plan, hire, fire, oversee, strategize, execute.

  • Grow - Ensure that VITAL is more vibrant year after year. 

  • Embody - Set the tone. Embody the culture. 

  • Support - Invest in the people who work for you. Help them grow and thrive.

  • Connect - Engage with customers and with the community. 

RESPONSIBILITIES

The position of AM is broad and adaptive. The main purpose will be to work closely with the General Manager to assist them in balancing out a workload and utilize your strongest skill-sets. Your responsibilities will include, but are not limited to:

  • Working directly with the GM and Crew to assist in areas of overflow work 

  • Have a strong presence at the West Harlem and Upper East gyms

  • Work with the Program Manager and Community Lead to maintain and develop programs and community events

  • Oversee all hiring and scheduling of Crew and Watchdog Members

    • Provide Feedback

    • Delegate Tasks

    • Conduct Performance Reviews

  • Navigate Crew complaints, concerns, and low-level interpersonal conflicts, increase Crew satisfaction, and support Crew Staff by understanding the workload and needs of Crew responsibilities.

  • Provide the highest level of customer service to all members and guests

  • Track and order Inventory

  • Meet weekly with Managers and Leads 

  • Maintain VITAL standards throughout the facility 

  • Work with and have a high level of understanding of MBO

BENEFITS

  • Salary starting at $60,000/yr

  • Structured wage increases

  • 401K matching 

  • Health insurance programs

  • Internal benefit programs 

  • PTO 

  • Mental health program 

  • Employee membership with access to all programs and classes

  • Friends and family benefits

QUALIFICATIONS

  • 2 years in a management position preferred

  • Experience in the industry, including in-depth knowledge of how gyms operate (programming, routes, retail, POS, etc.)

  • The ability to communicate clearly and efficiently with management and staff

  • Ability to work independently

  • Ability to work long days, nights, and weekends when needed

  • Excel and Google Drive

  • Mindbody Online experience preferred


We are looking for people who have as much passion for climbing and bringing people together as we do. VITAL is committed to diversity among its staff and we encourage applicants of all backgrounds to apply. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or disability.