West Harlem & Upper East Side Crew

ABOUT VITAL

All of our locations are 100% bouldering and often offer other programming such as yoga, cycle, weightlifting and training spaces. VITAL gyms are open to members 24/7. We’re open to the public during the day, but only members can unlock the door at night to use the facility without staff running the show. The sense of trust and ownership this inspires is part of what makes the VITAL community so exceptional.

We are optimists at heart and this manifests itself across all aspects of VITAL—perhaps nowhere more clearly than in the way we treat people. We believe in our team, we believe in our customers, and we believe in our community.

WE BELIEVE IN OUR TEAM. We train, trust, help, support and invest in the people who work here. Our goal is to bring up great leaders prepared to take on challenges at work and beyond. Our goal is to be the best place to work in the industry. This supportive culture means that we are an innovative, challenging, and fun place to work.

WE BELIEVE IN OUR CUSTOMERS. We believe that by trusting our customers we make the world a better place. We build and operate our gyms to such a high standard because everyone deserves to be a part of something wonderful. The relationships people form at VITAL enrich life and lead to new adventures. By living out our belief in our customers they, in turn, believe in one another. This reciprocal goodwill makes VITAL so much more than just a physical place—it makes VITAL one of the things that makes life rich.

WE BELIEVE IN OUR COMMUNITY. We build our gyms in places we love. This makes it a joy to fulfill our responsibility to be an upstanding part of the local community. It is a privilege to have a business that people embrace and we work hard to ensure that VITAL facilities become an indispensable cornerstone of the community.

ABOUT THE JOB

The Crew staff is responsible for assisting all customer needs. They will work throughout the building to maintain a clean and orderly gym that provides a welcoming environment. While on shift, Crew is expected to display outstanding customer service. The Crew is knowledgeable of all VITAL programs offered at the West Harlem & Upper East Side locations and has a thorough understanding of its offerings. As the first representative of VITAL, Crew answers inquiries, promotes membership signups and connects with members.

JOB RESPONSIBILITIES

  • Operate Mindbody Online (POS System) for all sales and class check-ins

  • Maintain a thorough understanding of all VITAL rules and operations

  • Provide thorough and engaging tours of the gym’s programs and features

  • Develop and maintain professional relationships with members and coworkers

  • Foster a fun and uplifting community

  • Maintain a clean and welcoming gym

BENEFITS

  • Base pay: $19/hour

  • Structured wage increases

  • Health insurance programs

  • Internal incentive programs 

  • Mental health program 

  • Employee membership with access to all programs and classes

  • Friends and family membership benefits (after 90-days)

  • Discounts with community partners

  • Discounts at the VITAL pro shop

  • VITAL PTO program

QUALIFICATIONS

  • Minimum of 3 months work experience in a similar position (front desk, cashier, reception, etc)

  • A positive and energetic attitude with excellent customer service skills 

  • Ability to work independently and self-motivated

  • A working understanding of bouldering, yoga, fitness, and community

We are looking for people who have as much passion for climbing and bringing people together as we do. VITAL is committed to diversity among its staff and we encourage applicants of all backgrounds to apply. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or disability.